Driven by Passion
Jennifer Suryadi believes that customer satisfaction is the key to success in the hospitality industry. Making sure that guests are happy and at ease with the services they receive has been one of her main priorities ever since she was appointed as General Manager of Le Méridien Jakarta.
Q: Congratulations on stepping into the role of General Manager at Le Méridien Jakarta! You have been in the hospitality industry for over 30 years. What inspired you to pursue this career?
A: My passion for connecting with people and creating memorable experiences has always been my driving force. The hospitality industry provides me with a unique opportunity to do this on a larger scale, allowing me to make a meaningful impact on the lives of others.
Q: Reflecting on your early career, what were some of the most important lessons you learnt in your initial roles?
A: I learnt the importance of resilience, adaptability and prioritising the guest experience. During my time as a guest service agent, I discovered that every interaction can leave a lasting impact. This insight shaped my understanding of customer service and influenced my approach to leadership today.
Q: What has been your biggest challenge at Le Méridien Jakarta?
A: One of the biggest challenges is striking the right balance between maintaining the hotel’s unique identity and meeting modern expectations. It’s essential to ensure that every guest experience remains true to Le Méridien’s rich legacy while embracing innovation to keep things fresh and relevant.
Q: Your leadership is crucial in shaping the team and overall guest experience. How would you describe your leadership style?
A: I lead with a collaborative approach, fostering an environment of open communication and empowerment within my team. I believe in leading by example and actively engaging with my colleagues to demonstrate the standards we aspire to achieve.
Q: What personal values do you prioritise in your leadership style?
A: Integrity, empathy and commitment are values that I hold in my leadership. I believe in fostering a team environment where individuals feel valued and inspired to contribute their best. By prioritising integrity, I ensure that trust is the foundation of our interactions. Empathy allows me to understand and support my team members. Meanwhile, my commitment to our goals encourages everyone to strive for excellence together to provide outstanding experiences for our guests.
Q: With over 30 years in this industry, have you ever felt bored while doing this job?
A: Never! Each day brings fresh challenges and opportunities, which keeps my work incredibly engaging. I find constant inspiration in our guests and the dedication of my team. The dynamic nature of the hospitality industry ensures that there’s always something new to learn, which fuels my enthusiasm and passion for what I do.
Asia Dreams Volume 53
Le Méridien Jakarta
Jalan Jenderal Sudirman
Jakarta 10220, Indonesia
T: (+62) 212513131
E: jktmd.reservation@lemeridien.com
W: marriott.com
IG: @lemeridienjkt
