As an experienced hotelier in Indonesia, Novi Samodro has been part of numerous notable brands in the hospitality industry. Now helming the elusive and staggering The Gaia Hotel Bandung, she puts her decades-long experience into managing one of the country’s most recognisable hotels.
Q: With your extensive experience in various roles within the hospitality industry, what inspired you to pursue a career in hotel management?
A: It stems from my passion for creating exceptional guest experiences. I believe that hotel management offers a unique blend of operational and leadership challenges that allow me to utilise my skills in a dynamic and fast-paced environment. The opportunity to oversee the day-to-day functions of a hotel, manage staff and ensure smooth operations while maintaining high standards of service and quality resonates deeply with me. Additionally, I am drawn to the ever-evolving nature of the hospitality industry, which presents a constant need for innovation and adaptability.
Q: Transitioning from director of sales and marketing to general manager, what skills or experiences from your previous role do you find most valuable in leading a hotel operation?
A: The skills I gained as part of the sales and marketing department, including communication, leadership, strategic planning, problem-solving, attention to detail, operational knowledge, customer focus, financial management, team management and adaptability, are all essential for leading a hotel operation effectively – a solid foundation for my transition to general manager.
Q: You’re a very busy person. what do you do on your day-off?
A: As a busy general manager, I don’t have a lot of spare time, but when I do, I enjoy spending it with my family and friends. I’m a bit of a foodie, so I love trying out new restaurants and experimenting with new recipes in my own kitchen. I also enjoy travelling and exploring new places, whether it’s a quick weekend getaway or a longer vacation. I find that spending time with my dogs is a great way to unwind and relax. They’re always happy to see me, and they never fail to put a smile on my face.
Q: What leadership qualities do you believe are essential for driving success in the hospitality industry? A: Good communication, adaptability, emotional quotient, problem-solving skill, business acumen, customer orientation, strategic thinking, integrity and continuous learning – these leadership qualities are paramount in the industry. They enable leaders to effectively manage their teams, make informed decisions and deliver exceptional guest experiences that drive loyalty and profitability.
Q: Managing diverse teams is a critical aspect of hotel management. How do you approach team building and fostering a collaborative work environment?
A: Emphasise communication, recognise and celebrate individual contribution, create a positive work environment, led by example and focus on continuous learning and development. By incorporating these strategies, I create a positive and productive space where diverse teams can thrive and contribute to the success of the hotel.
Q: Based on your experience, tell us one fun fact about the hospitality industry that not many people know.
A: There’s one that’s probably not that big of a secret, but one that we all enjoy as hoteliers. We are often the first to experience a new product, whether it’s a new food item, a spa treatment, or a unique amenity, allowing us to fine-tune them before they are released to our guests. You may call it free-testers, but all year long, for the whole hotel employee.
Asia Dreams Volume 51
The Gaia Hotel Bandung
Jalan Dr. Setiabudi
Bandung 40143, Indonesia
T: (+62) 2220280780
E: reservation@thegaiabandung.com
W: thegaiabandung.com
IG: @thegaiabandung
