Leading with Humility
With over 20 years of experience spanning island paradises and dynamic urban landscapes, Ruby Garcia is deeply dedicated to authentic luxury and refined hospitality. In this exclusive feature, she shares her insights on leadership and her vision for creating a tranquil sanctuary in the heart of one of Asia’s most vibrant cities.
Q: Can you share the journey that led you to become the General Manager of COMO Metropolitan Singapore? What were some of the key milestones
along the way?
A: My career in luxury hospitality has been a journey of diverse experiences. From the Maldives to Boston, each role has honed my understanding of service and leadership. These experiences have shaped my vision and prepared me to lead COMO Metropolitan Singapore, where I’m dedicated to creating a tranquil haven in one of the world’s most dynamic cities.
Q: How do you define your leadership style, and how has it evolved throughout your career in the hospitality industry?
A: Leadership is about inspiring and empowering others to excel. Over time, I’ve become more inclusive, valuing diverse perspectives. I believe in guiding from within, fostering a shared purpose that enhances every guest interaction.
Q: In a competitive market like Singapore, how do you ensure that COMO Metropolitan Singapore remains a top choice for guests seeking a blend of luxury and wellness?
A: We differentiate ourselves with authenticity. Luxury today is about meaningful experiences, and our wellness offerings, especially through COMO Shambhala, provide a holistic approach to wellbeing. We focus on understated elegance, ensuring every guest feels calm and connected.
Q: Dining is a significant part of the COMO experience. Can you share what makes the dining options at COMO Metropolitan Singapore stand out, and how they reflect the brand’s commitment to quality and innovation?
A: Dining at COMO Metropolitan Singapore is more than just a meal—it’s a journey through flavours and cultures. Our culinary team sources the finest ingredients to create innovative dishes that satisfy and surprise. Whether it’s health-focused cuisine at COMO Cuisine or the refined experience at COTE Singapore, each dish embodies our commitment to quality and creativity.
Q: How has COMO Metropolitan Singapore adapted to the evolving expectations of luxury travellers?
A: Luxury travellers now seek personalised, meaningful experiences. We’ve adapted by deepening our focus on tailored services and unique experiences, from bespoke wellness programmes to exclusive cultural immersions. We stay agile, continuously evolving to meet these changing expectations while upholding our core values.
Q: What advice would you give to your younger self, knowing what you do now about the demands and rewards of a career in hospitality?
A: Embrace every challenge as an opportunity to learn. The hospitality industry is demanding but deeply rewarding. Resilience, passion and staying true to your values are keys. Remain curious and open to new ideas, as the ability to adapt and innovate will set you apart.
Q: How do you continue to grow and develop as a leader?
A: I believe in lifelong learning and self-reflection. Growth comes from stepping outside my comfort zone, engaging with new challenges and cultures, and listening to my team and guests. Their feedback helps me lead with empathy, integrity and a commitment to excellence.
Asia Dreams Volume 53
COMO Metropolitan Singapore
30 Bideford Road
Singapore 229922
T: (+65) 62333888
E: metsin@comohotels.com
W: comohotels.com
IG: @comometropolitansingapore
